Terms of use
Effective Date: 01/01/2022
Welcome to Antonia’s Cakes’ website (“Website”). By accessing or using our Website, you agree to comply with and be bound by the following terms and conditions (“Terms of Use”). If you do not agree to these Terms of Use, please do not use our Website.
1. Acceptance of Terms
By using our Website, you confirm that you are of legal age to enter into this agreement and agree to comply with all applicable laws and regulations. If you do not agree to these Terms of Use, you must immediately stop using our Website.
2. Use of Website
You may use our Website only for lawful purposes. You agree not to use our Website:
- In any way that violates any applicable local, national, or international law or regulation.
- To engage in any fraudulent, harmful, or otherwise inappropriate activity.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material (e.g., spam).
- To impersonate or attempt to impersonate Antonia’s Cakes, an Antonia’s Cakes employee, another user, or any other person or entity.
3. Intellectual Property
All content on our Website, including but not limited to text, graphics, logos, images, and software, is the property of Antonia’s Cakes Ltd or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without prior written permission from Antonia’s Cakes Ltd.
4. Ordering and Payment
All orders placed through our Website are subject to acceptance by Antonia’s Cakes Ltd. We reserve the right to refuse or cancel any order at any time for any reason. Prices and availability are subject to change without notice.
Payment for orders must be made through our authorised payment methods. You agree to provide accurate and complete payment information when placing an order.
5. Cancellations and Refunds
We understand that circumstances may change, and you may need to cancel your order. Cancellations are permitted up to 7 days before your scheduled collection date. Please note that if work has already begun on your order, cancellation charges may apply to cover the costs incurred.
Please be aware that once you have collected your cake, we do not offer refunds. We take great care to ensure our products meet the highest standards, and once they leave our premises, we cannot be responsible for their condition.
6. Third-Party Links
Our Website may contain links to third-party websites that are not owned or controlled by Antonia’s Cakes Ltd. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that Antonia’s Cakes Ltd is not responsible for any damage or loss caused by or in connection with the use of any third-party websites.
7. Privacy
Your privacy is important to us. Please review our Privacy Policy, which governs your use of our Website and explains how we collect, use, and disclose your personal information.
8. Limitation of Liability
To the fullest extent permitted by law, Antonia’s Cakes Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Website or these Terms of Use.
9. Indemnification
You agree to indemnify, defend, and hold harmless Antonia’s Cakes Ltd and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising out of or in any way connected with your use of our Website or breach of these Terms of Use.
10. Changes to Terms
We reserve the right to update or modify these Terms of Use at any time without prior notice. Your continued use of our Website after any changes are made constitutes your acceptance of the revised Terms of Use.
11. Governing Law
These Terms of Use and any disputes related thereto shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
12. Contact Information
If you have any questions about these Terms of Use, please contact us at:
Antonia’s Cakes Ltd
54-56 Ormskirk Street,
St Helens, Merseyside,
England, WA10 2TF
Email: info@antoniascakes.co.uk
Phone: 01744 416609
Delivery Terms & Conditions
Effective Date: 01/01/2022
Delivery Days: We deliver on Wednesdays, Thursdays, and Fridays. Delivery dates can be selected during checkout, and we will dispatch your order the day before your chosen delivery date. During seasonal periods such as Christmas, we may offer additional delivery days, which will be made available to select at checkout.
Delivery Areas: We deliver to England, Scotland (excluding Scottish Highlands and Islands), and Wales. Unfortunately, we do not deliver to Northern Ireland, the Channel Islands, the Isle of Man, or the Scottish Islands.
Courier Service: All orders are dispatched via Royal Mail. We offer two delivery options:
- Royal Mail Tracked 24: This is a next-day service with a 97% success rate of delivering items within 24 hours. However, it is not guaranteed.
- Royal Mail Special Delivery Guaranteed: This service guarantees next-day delivery. While we aim to ensure your order arrives on time, Antonia's Cakes cannot be held responsible for any delays caused by the courier.
Delays or Damage: While we carefully package all orders to avoid damage, we cannot accept liability for items that are damaged in transit. If your order arrives damaged, please email us at info@antoniascakes.co.uk with photos, and we’ll do our best to help resolve the issue.
Delivery Responsibility: We are not responsible if the recipient is not home to accept the delivery. Couriers may leave the package in a designated safe place or with a neighbour if instructed, but this is done at your own risk.
Order Customisation: All products are made to order and customised based on your selection. As a result, we do not offer refunds or cancellations.
Freshness Guarantee: Our brownies are freshly made to order and sealed for optimal freshness. To enjoy them at their best, consume them within 5 days of delivery or freeze for longer storage.
Letterbox Fit: Our products are not letterbox friendly, so someone will need to be home to accept the delivery. Alternatively, provide a safe place or neighbour for the courier to leave your package.
Tracking Information: Tracking details will be provided once your order has been dispatched. Please use this to monitor your delivery status and contact Royal Mail directly for any delivery issues.
Weather and Seasonal Factors: During warmer months, please note that chocolate-based items may soften or melt during transit. We recommend storing products in a cool, dry place upon delivery.